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Why does my site show "Not Secure"?

If your browser shows a "Not Secure" warning when visiting your wedding website, it's usually related to SSL certificate configuration.

Written by Brian
Updated today

Why does my site show "Not Secure"?

If your browser shows a "Not Secure" warning when visiting your wedding website, it's usually related to SSL certificate configuration.

Short answer: SSL certificates are automatically provisioned but may take up to 24 hours. If using a custom domain, ensure DNS is configured correctly.

Common causes

1. SSL certificate is still being provisioned

When you first create your site or add a custom domain, the SSL certificate needs time to be issued:

  • This typically takes 15-30 minutes

  • In some cases, it can take up to 24 hours

  • Try refreshing the page after waiting

2. Custom domain DNS not properly configured

If you're using a custom domain:

  • Verify your CNAME records are set correctly

  • Don't use "Forward with masking" - this prevents SSL from working

  • Make sure both www and non-www versions point to WedSites

  • Check that you only have one A record for @ pointing to 37.16.10.26 — extra A records from your registrar or other services can cause SSL warnings to appear intermittently

3. Mixed content on the page

If your site loads but shows a warning:

  • You may have embedded content (images, scripts) using http:// instead of https://

  • Check any custom HTML sections for insecure links

  • External embeds should use https:// URLs

How to fix it

  1. Wait: If you just set up your domain, wait 24 hours for SSL provisioning

  2. Check DNS: Verify your CNAME records match what WedSites provided

  3. Contact support: If the issue persists after 24 hours, reach out for help

Tips

  • Your wedsites.com subdomain always has SSL enabled

  • Avoid domain forwarding or masking - use direct CNAME records

  • Clear your browser cache after DNS changes propagate

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