Why didn't my guest receive a confirmation email?
Troubleshoot when guests don't receive their RSVP confirmation email.
Plan requirement: Standard or Pro plan
Short answer: Check spam folders, verify email addresses, and ensure confirmation emails are enabled in your settings.
Common reasons
Email went to spam
Have guests check spam/junk folders
Ask them to mark the email as "not spam"
Add the sender address to their contacts
Incorrect email address
The guest may have entered their email wrong
Typos in the email field
Autocorrect changed the address
Confirmation emails disabled
Check your RSVP settings
Make sure confirmation emails are turned on
Email delivery issues
Some email providers block bulk senders
Corporate emails may have strict filters
How to fix it
Check settings: Verify confirmation emails are enabled
Verify email: Check the guest's email address in your system
Check spam: Ask the guest to check all folders
Resend manually: Send them a confirmation message yourself
Test yourself: RSVP as a test and check if you receive it
Viewing the sent confirmation
You may be able to see:
- When the confirmation was sent
- Whether it was delivered
- If there were any errors
Tips
Test the confirmation email before launch
Include key details in the web confirmation too (not just email)
Have a backup communication method
Consider following up important RSVPs personally
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