How do I request a refund?
Learn about WedSites' refund policy and how to request one.
Short answer: Contact support within 14 days of purchase to request a refund under our satisfaction guarantee.
Refund policy
WedSites offers a 14-day satisfaction guarantee:
- Request within 14 days of purchase
- Available for all paid plans
- Full refund of your payment
- No questions asked
How to request a refund
Contact support via chat or email
Provide your account email
Mention you'd like a refund
Support will process your request
What happens after
Once approved:
- Refund processes within 5-10 business days
- Your account reverts to the trial plan
- Paid features become unavailable
- Your data remains accessible
After 14 days
If more than 14 days have passed:
- Contact support to discuss your situation
- Partial refunds may be available in some cases
- Downgrades to lower plans are always possible
Downgrading instead
If you don't need all features but want to keep some:
1. Go to Settings > Account
2. Contact support to downgrade
3. You may receive a partial refund for the difference
Before requesting
Consider these alternatives:
- Contact support if you're having issues
- Many problems can be resolved quickly
- Features you think are missing may exist
- We're happy to help you get the most from your plan
Tips
Keep your receipt or confirmation email
Note your purchase date
Reach out sooner rather than later
Be specific about any issues you experienced
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