Troubleshoot when your wedding emails end up in guests' spam or junk folders.
​

Plan requirement: Standard or Pro plan
​

Short answer: Email filters can be strict - ask guests to check spam, add your sender address to contacts, and mark messages as "not spam."
​

Email client filters:
- Automated emails often trigger spam filters
- New sender addresses are treated with suspicion
- Images and links can trigger filters
​

Recipient settings:
- Guest's email client may be aggressive
- Corporate emails have strict filtering
- Some providers block bulk senders
​

For you:
- Use a consistent sender address
- Avoid spammy language in subject lines
- Don't send too many emails too quickly
- Include text content, not just images
​

Ask guests to:
- Check their spam/junk folder
- Add the sender address to their contacts
- Mark your email as "not spam" when found
- Whitelist the sending domain
​

Share these instructions:
1. Check your spam or junk folder
2. If you find our email, click "Not spam" or "Move to inbox"
3. Add [[email protected]] to your contacts
4. Check that our emails arrive in inbox going forward
​