Why did my email bounce?
Understand what email bounces mean and how to fix them.
Plan requirement: Standard or Pro plan
Short answer: Bounces happen when an email can't be delivered - usually due to an invalid email address or full inbox.
What is a bounce?
A bounce means the email couldn't be delivered. The receiving server rejected it and sent it back.
Types of bounces
Hard bounce: Permanent failure
- Email address doesn't exist
- Domain doesn't exist
- Typo in the address (gmail.con instead of gmail.com)
Soft bounce: Temporary failure
- Inbox is full
- Server temporarily unavailable
- Email too large
Common causes
Typos in email addresses
Guest changed their email
Old email no longer active
Corporate emails with strict filters
Guest's mailbox is full
How to fix bounces
Go to Sending > Tracking and filter by Failed status
Find the bounced email addresses
Contact the guest for correct email:
Text or call them
Ask on social media
Ask another family member
Update their email in your guest list
Resend the email
Preventing bounces
Verify email addresses when collecting them
Send a test early to catch bad addresses
Use Collect Details to let guests submit their own email
Double-check for common typos
Tips
Fix bounces promptly - those guests didn't get your email
Keep a list of problematic addresses
Some bounces are temporary - may succeed on retry
Consider alternative contact methods for persistent bounces