Requesting a refund (within 14-day guarantee period)
Learn how to request a refund within the 14-day money back guarantee period for eligible plans.
Any WedSites purchase, whether a plan, an upgrade, or a hosting extension, comes with a 14-day money back guarantee. You can request a full refund within the first 14 days, entirely yourself, without contacting support.
Guarantee details
Period: 14 days from your purchase date
Eligibility: full refund of any plan, upgrade, or hosting extension within the guarantee period
Process: self-service at wedsites.com/refunds
How to request a refund
Go to wedsites.com/refunds
Enter the email address of the wedding's account owner
Click the secure link we email you (it expires after 30 minutes)
Select the purchase you'd like refunded and confirm
Your refund goes back to your original payment method straight away, and we email you a confirmation.
Which purchase you can refund
Plans and hosting extensions are refunded separately, newest first. Once your most recent purchase of a kind is refunded, the one before it becomes refundable too, as long as it's still within its own 14 days.
What happens after
Refunding a plan purchase reverts your account to the plan it had before that purchase, or to the free trial if it was your only purchase
On the free trial, your website is unpublished and any custom domain is disconnected
Refunding a hosting extension reduces your hosting period by exactly the amount you purchased
Your website content, guests, and other data stay in your account
After the guarantee period
After 14 days, the terms of service don't entitle you to a refund unless WedSites materially fails to deliver the services it promised, or a refund is required by law. Any other refund is at WedSites' discretion. Email [email protected] if you think your situation qualifies.
Tips
Try support first. If something isn't working, the support team can help fix it, but you don't need to contact them to get a refund.
Act within 14 days. The guarantee period starts on your purchase date.