Requesting a refund (within 14-day guarantee period)
Learn how to request a refund within the 14-day money back guarantee period for eligible plans.
Any WedSites purchase — your plan or extended hosting — comes with a 14-day money back guarantee. If it's not working out and we can't help fix it, you can request a full refund within the first 14 days, entirely yourself, without contacting support.
Guarantee details
Period: 14 days from your purchase date
Eligibility: Full refund available on any purchase within the guarantee period
Process: Self-service at wedsites.com/refunds — no need to contact support
How to request a refund
Go to wedsites.com/refunds
Enter the email address you used to purchase
Click the secure link we email you
Select the purchase you'd like refunded and confirm
Your refund is processed immediately to your original payment method.
Purchased on or before July 12, 2026? The self-service refund page at wedsites.com/refunds is only available for purchases made after July 12, 2026. If you purchased on or before that date, please submit your refund request using this form instead.
If there's something not working right, support is still happy to help you fix it first — but you don't need to go through them to get a refund.
After the guarantee period
After 14 days, refunds are generally not available unless WedSites materially fails to deliver the services promised. The specific refund terms are shown when you purchase your plan.
Important notes
Refunding a plan purchase reverts your account to the plan it had before that purchase (or the trial plan, if it was your only purchase)
Refunding an extended hosting purchase reduces your hosting period by exactly the amount you purchased
Refund availability and specific terms are set out on the site at the time of your purchase
If you're having issues, reach out to support first. Many problems can be resolved quickly
Check the terms of service for full details on the refund policy
Tips
Try support first. If something isn't working, the support team can often help fix it before you need to consider a refund.
Act within 14 days. If you're not happy, don't wait. The guarantee period starts from your purchase date.