Why didn't my guests receive my email?
Troubleshoot when guests say they didn't get your invitation or update.
Plan requirement: Standard or Pro plan
Short answer: Check the tracking status first, then investigate spam folders, bounced emails, or incorrect email addresses.
Step 1: Check tracking status
Go to Sending > Tracking
Find the guest's email
Look at the status:
Delivered: Email reached their server
Opened: They opened it
Clicked: They clicked a link
Bounced: Email couldn't be delivered
Failed: There was an error
If status shows Delivered
The email reached their mail server but they may not see it:
- Ask them to check spam/junk folder
- Check promotions tab (Gmail)
- Search their inbox for "WedSites" or your names
- Check if they have email filters
If status shows Bounced
The email address had a problem:
- Verify the email address is correct
- Check for typos
- Ask the guest for their correct email
- Update and resend
If status shows Failed
Something prevented sending:
- Verify the email format is valid
- Contact support if the issue persists
Common causes
Spam filters:
- Wedding emails sometimes trigger spam filters
- Ask guests to add the sender to contacts
- Check if your domain has issues
Wrong email address:
- Typos in the address
- Old email no longer used
- Corporate email blocking external senders
Technical issues:
- Guest's mailbox is full
- Their email provider is blocking
- Temporary server issues
What to do next
Ask the guest to whitelist emails from WedSites
Have them check all folders including spam
Verify and update their email address
Resend the email
Contact support if problems continue
Tips
Always send a test email to yourself first
Keep alternative contact methods for important guests
Follow up via text or call if email fails repeatedly
Check tracking before assuming emails weren't sent
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