Money-back guarantee
14-day money-back guarantee on eligible plans gives you time to ensure the platform works for your wedding.
Every WedSites purchase, whether a plan, an upgrade, or a hosting extension, comes with a 14-day money-back guarantee. If it isn't working for you, you can get a full refund yourself, with no questions asked and no need to contact support.
The 14-day window
The guarantee starts on your purchase date and lasts 14 days. After that, the purchase no longer appears on the refund page. Start setting up your site right away so you have the full 14 days to try it.
What's covered
Plan purchases (Basic, Standard, and Pro)
Upgrades from one plan to another
Hosting extensions
The guarantee doesn't cover domain names, which you buy from your own domain registrar, not from WedSites.
Requesting a refund
Go to wedsites.com/refunds
Enter the email address of the wedding's account owner
Click the secure link we email you (it expires after 30 minutes)
Select the purchase you'd like refunded and confirm
If something isn't working right, support is happy to help you fix it first, but you don't need to go through support to get a refund.
Refund processing
Your refund goes back to your original payment method straight away, and we email you a confirmation. Depending on your bank, it can take 5 to 10 business days to appear on your statement.
Which purchase you can refund
Plans and hosting extensions are refunded separately, newest first. Your most recent plan purchase is refundable first. Once it's refunded, the purchase before it becomes refundable too, as long as it's still within its own 14 days. Hosting extensions work the same way.
What happens to your account
Plan or upgrade refund: your account goes back to the plan it had before that purchase, or to the free trial if it was your only purchase. If you go back to the free trial, your website is unpublished and any custom domain is disconnected. Your website content, guests, and other data stay in your account.
Hosting extension refund: your hosting period is reduced by exactly the amount you bought, and your plan doesn't change.
After the guarantee period
Under the terms of service, you aren't entitled to a refund after 14 days unless WedSites materially fails to deliver the services it promised, or a refund is required by law. Any other refund is at WedSites' discretion. If you think your situation qualifies, email [email protected].