How do I request a refund?
Learn about WedSites' refund policy and how to request one.
Short answer: Go to wedsites.com/refunds any time within 14 days of purchase — it's self-service, no need to contact support.
Refund policy
WedSites offers a 14-day satisfaction guarantee:
- Request within 14 days of purchase
- Available for any purchase — plans and extended hosting
- Full refund of your payment
- No questions asked
How to request a refund
Go to wedsites.com/refunds
Enter the email address you used to purchase
Click the secure link we email you
Select the purchase you'd like refunded and confirm
Your refund is processed immediately to your original payment method.
What happens after
Once you confirm:
- Your refund is processed immediately to your original payment method
- A plan refund reverts your account to the plan it had before that purchase
- A hosting refund reduces your hosting period by the amount you purchased
- Your data remains accessible
After 14 days
If more than 14 days have passed, the purchase is no longer eligible for self-service refund. Contact support to discuss your situation — they'll review case by case.
Before requesting
Consider these alternatives:
- Contact support if you're having issues
- Many problems can be resolved quickly
- Features you think are missing may exist
- We're happy to help you get the most from your plan
Tips
Keep your receipt or confirmation email
Note your purchase date
Reach out sooner rather than later
Be specific about any issues you experienced