How do I request a refund?
Learn about WedSites' refund policy and how to request one.
Short answer: Go to wedsites.com/refunds within 14 days of purchase. It's self-service, with no need to contact support.
Refund policy
WedSites offers a 14-day money-back guarantee:
- Request within 14 days of purchase
- Covers plans, upgrades, and hosting extensions
- Full refund of your payment
- No questions asked
How to request a refund
Go to wedsites.com/refunds
Enter the email address of the wedding's account owner
Click the secure link we email you (it expires after 30 minutes)
Select the purchase you'd like refunded and confirm
What happens after
Once you confirm:
- Your refund goes back to your original payment method straight away, and we email you a confirmation
- A plan refund reverts your account to the plan it had before that purchase, or to the free trial if it was your only purchase
- On the free trial, your website is unpublished and any custom domain is disconnected
- A hosting refund reduces your hosting period by exactly the amount you purchased
- Your website content, guests, and other data stay in your account
After 14 days
After 14 days, the purchase no longer appears on the refund page. The terms of service don't entitle you to a refund after that unless WedSites materially fails to deliver the services it promised, or a refund is required by law. Any other refund is at WedSites' discretion. Email [email protected] if you think your situation qualifies.
Tips
If something isn't working, contact support. They can help fix it before you decide
Note your purchase date so you know when the 14 days end