How do I handle alternate names or nicknames?
Help guests find themselves when they RSVP using different name variations.
Plan requirement: Standard or Pro plan
Short answer: Add alternate names or nicknames to a guest's profile so they can find themselves using either their formal name or nickname.
The problem
Guests might search for themselves using:
- A nickname (Bill vs William)
- A shortened name (Liz vs Elizabeth)
- A different spelling (Katy vs Katie)
- A maiden name or different last name
If the name doesn't match exactly, they'll get a "can't find you" error.
Adding alternate names
Go to Guests
Find and click on the guest
Look for Alternate Names or Also Known As
Add their nickname or alternate spelling
Save changes
Common examples
Formal Name | Add These Alternates |
William | Bill, Will, Billy |
Elizabeth | Liz, Beth, Lizzy |
Robert | Bob, Rob, Bobby |
Katherine | Kate, Katie, Kathy |
Michael | Mike, Mikey |
Jennifer | Jen, Jenny |
For married vs maiden names
If a guest might search by maiden name:
- Add their maiden name as an alternate
- Or include both: "Jane Smith (née Jones)"
Cultural considerations
For guests with:
- Multiple family names
- Different name orders (family name first)
- Transliterated names from other languages
- Titles they commonly use
Add the variations they might type.
When guests still can't find themselves
If alternates don't solve it:
- Check for extra spaces or punctuation
- Verify exact spelling in your system
- Consider enabling RSVP by email as backup
- Provide them their name exactly as listed
Tips
Think about how each guest refers to themselves
Ask close family about nicknames for older relatives
Add alternates before sending invitations
Test the RSVP lookup with common variations
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